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    OUR COMMITMENT

    MARC DORCEL has been since 1979 one of the major international leaders in production, edition and distribution of adult content.

    Marc Dorcel creates classy, upscale content which are suitable for a wide adult audience, and he is famous in over 56 countries for his skill, his savoir-faire, and the high quality of his products and services : DVDs, TV channel (www.dorcel.tv), VOD (www.dorcelvision.com ), press(Dorcel Magazine) …

     

    1. 1. The best quality and the lowest prices available
    2. 2. Secured payment
    3. 3. Discreet billing and shipment
    4. 4. Satisfaction Guarantee and Refund Policy
    5. 5. Privacy Policy
    6. 6. A professional team to assist you

     

    1/ The best quality and the lowest prices available

    Marc Dorcel has made the pledge to offer you a very wide range of items from all around the world, chosen for their good value for money. You pay only the prices and shipping fees listed on the website when your order is made. There is no unplanned tax or expense. Our prices are listed in Euros, all taxes included, without the shipping fees. Shipping fees are calculated depending on your order’s weight and your address. Total cost is indicated in euros (all taxes included) right before you validate your order. Only items currently available at the time of your order are listed on dorcelstore.com. However, if an item exceptionally was out of stock, you would immediately be offered a replacement item or a refund.

     

    2/ Secured payment

    For your own security, orders can be paid with a credit card ONLY. Our payment process is strictly secured and all the data are encrypted. During the whole payment procedure, data is directly processed by PAYBOX and encrypted using the SSL (secure socket layer) system. Therefore your Credit Card number is never transmitted to Marc Dorcel Company, it can only be used by the bank which is the only one to know its unique key. Thus your credit card transaction is 100% secure !! - Your credit card number is never printed on any paper, listing, or invoice. - Marc Dorcel does not know credit cards’numbers. - PAYBOX does not keep credit cards’ numbers after transmitting the transaction to the seller’s bank. (www.paybox.fr)

     

    3/ Discreet billing and shipment

    We guarantee very discreet shipment. Our parcels are voluntarily plain, and the expeditor’s name on the freight note is MD rather than Marc Dorcel (*). Furthermore, Marc Dorcel is not listed on your bank statements. An order is usually shipped 24 h after having been made. We work with several carriers, all very fast and reliable. However, we leave to you the ultimate choice of the carrier that will deliver your parcel to you. Chronopost : delivery in 24 h in France Delivery in 48-72h in Europe Delivery in 2-8 days in the rest of the world Colissimo : delivery in 48-72h by your mailman, FRANCE ONLY !

     

    4/ Satisfaction Guarantee and Refund Policy

    On dorcelstore, you have 15 days to change your mind ! Whatever your reasons may be, on dorcelstore you can change your mind within 15 days, and we will refund you any item returned in good condition. - Items must be returned in their original package, with potential accessories or notes, with the invoice, within 15 days after you received the parcel. - Open items cannot be returned. - Shipping back fees are at your expense. Any non-compliant delivery will be integrally refunded! We promise to refund you, or to replace any faulty or wrong item. You have though to react within 15 days after being delivered. We will also refund the shipping fees, based upon the same fees that were used to send you the first parcel. For obvious hygiene reasons, we will not accept to get back any sextoy, or any piece of lingerie that was put out of its packaging, except if these items are faulty.

     

    5/ Privacy Policy

    dorcelstore totally respects your privacy, and thus protects all users’ personal details . Any piece of information collected is treated according to all the laws and directives in effect all over the world : the Data Protection Directive (directive 95/46/EC) in Europe, the “Loi Informatique et Liberté” (law 78-17) in France, PII protection acts in USA. It is your right to access, modify or delete your personal information whenever you want.Just contact us : support@dorcel.zendesk.com

     

    6/ A professional team to assist you

    The dorcelstore team is available on the following days and times (current Paris Time- France) : from Monday to Thursday : 9:30AM-6:30PM on Friday : 9:30AM – 5:30PM Telephone number : +33 (0)1 45 67 93 20 E-mail : support@dorcel.zendesk.com send all mails to : MARC DORCEL SA 25 rue Plumet 75 015 PARIS France Marc Dorcel S.A. Société anonyme au capital de 150 000 euros RCS : Paris 316 388 305