Here are the 5 steps to help you throughout your order.

Step 1: Add items to the shopping cart

Once you have made your choice, click on "Add to cart" from the product sheet.

Your basket will open and confirm the addition of the item.

To add more items, click on Continue Shopping.

To finalise your order, click on View my cart. Your final cart will be displayed, you will be able to adjust the quantities and modify your selection. It is also in this cart tab that you will be able to enter your promotional code if you have on (see article : Using a promotional code).

Finally, to validate your basket, click on Proceed to checkout.

Step 2: Create or Login to your customer account:

If you do not yet have a customer account, you must enter your e-mail address and create your password in the New customer? Create your DORCEL account.

For the creation of your account, the following information is requested and is mandatory:

• an e-mail address
• a password: this must be at least 8 characters long, including a number, a letter and a special character.
• your title, your first name, your surname
• your delivery address
• your invoice address, (NB: invoices are only sent on request)
• a telephone number: essential for the carriers to send you your delivery information
• your date of birth: we validate the majority of our customers

Step 3: Choose a delivery method and your add your address

You have the choice between a delivery :

• At home with Colissimo or Chronopost
• At a collection point with Mondial Relay
• In one of our stores with Click & Collect or E-Reservation

Step 4: Choose your payment method

You have the option of choosing a different billing address from your delivery address. The payment step allows you to choose your payment method and specify the required information. You can pay for your order by Credit Card, or via a Paypal account.

If your order includes DVDs or magazines, the choice of Paypal payment will not be displayed. Once the choice of payment has been established, you will be redirected to the secure payment page in order to enter your bank details.

Step n°5: Validation of your order

You will finalise your order by clicking on Checkout.

You will receive an order confirmation by email, summarising your order in details.

If you have received a promotional code you can use it in you shopping cart in the box "Enter discount code". 

Promotionnal codes cannot be combined on the same order.

Your order will be packed in a standardised and discreet packaging at the number of our logistician "L4 Logistics".

No mention or Dorcel logo appears on the package.

We guarantee total discretion regarding the nature of your order and its content.

The status of your order is indicated in your customer area in the "Recent orders" section.

Here are the different statuses:

Once your order has been validated, it is immediately put into preparation in order to guarantee the availability of the products and dispatch as soon as possible. You are therefore no longer in a position to make any changes to it. 

If you wish to cancel your order and its status is Processing, please send us your request by filling-in this form Application form.

If you wish to cancel your order and its status is "Finished", it is up to you to refuse the package upon delivery or to leave the package pending. The package will then be returned to us. For your refund, please fill-in this Application form.

Once your order has been validated, it is immediately put in preparation to guarantee the availability of the products and dispatch as soon as possible. You are therefore no longer in a position to make any changes to it. 

If you wish to modify your purchase and the status of your order is "Processing", send us your request by filling-in this Application form. Please indicate us the items that sould be modified. If your modifications concern a change of article, please indicate us the unwanted reference, as well as the reference of the article requested in exchange. If the requested item is more expensive than the unwanted reference, it will not be possible to make any change.

If you wish to modify your purchase and the status of your order is "Finished", no modification is possible. For your exchange or refund request, please fill-in this Application form.

Customer Service undertakes to treat your requests with the utmost care and will provide you with an appropriate response.

Method of payment accepted:

We take fraud very seriously, which is why all payment cardholders are subject to prior validation and authorisation. Where the cardholder's name is different from the name of the person who placed the order, our Customer Service department may send you a verification request by email.

Payment via Paypal is only possible if your order does not include a DVD or a magazine. Indeed, Paypal does not wish to carry out transactions of pornographic products.

You have the possibility to register your credit card on your Marc Dorcel account to make your future purchases.

The card verification number, also known as the CVV (Cardholder Verification Value) code is a 3-digit code printed in italics on the back of credit cards.

Payment is made through a completely secure electronic payment service: Be2Bill. This is approved with the approvals and certifications obtained from the GIE Cartes Bancaires, Visa, Mastercard; and PCI-DSS certified (Payment Card Industry Data Security Strandard) by VISA and MASTERCARD.

This certification, renewed each year, guarantees a high level of security and integrity of the platform. When you are at the Payment step, you will be automatically redirected to the secure Be2Bill payment site. All secure sites have a site address beginning with: https: //

You can also place your order via a Paypal account (excluding orders including DVDs or magazines).

Time limit : The direct debit from your bank account will only be effective after the shipment of your order.

If a debit is present on your account before the shipment of your order (order in Completed status), it is only a bank loan.

On your bank statement, the direct debit will appear as: 1979 Retail.

Once your order has been validated, it is directly put in preparation in order to guarantee you a shipment as soon as possible.

From 69€ of purchase, shipping costs with Colissimo in Metropolitan France are free.

If you validate your order before 11:00 am, it is shipped the same day. You will receive an email in the evening confirming the dispatch of your order and indicating your parcel tracking number. This will enable you to follow the progress of your delivery.

Delivery times depend on the choice of carrier.

Indicative delivery times after shipment: 

Transporters	Delivery	Delivery times (in working days)	Time limits for proceedings (*)
	At home against signature	In France: 2 days In Europe: 3 to 5 days (except for packages retained by custom offices)	15 days in a post office or collection point
	At home against signature	In France: The next day before 1:00 pm (for all orders placed before 11:00 am) Abroad: 2 to 5 days (except for packages retained by custom offices)	15 days in a post office or collection point
	In Collection Point against signature	In France and Belgium: 3 to 5 days	15 days at collection point

(*) If you are absent at the time of delivery, a delivery notice will be left in your letterbox. Packages are put on hold at collection points. Your parcel will be given to you against presentation of your identity card at the collection point indicated on the tracking of your parcel.

When you validate your order before 11:00 am, it is shipped the same day. You will receive an email in the evening confirming the dispatch of your order and indicating your parcel tracking number.

Your tracking number allows you to follow the progress of your delivery on the carrier's website.

To access your tracking number from your Customer Area, click on "My personnal informations", then "my orders", then "view order" on the concerned order.

You can follow the progress of your delivery via the following links:

• For Colissimo : Colissimo follow-up
• For Chronopost : Chronopost follow-up 
• For Mondial Relay: Mondial Relay follow-up