ACCESS TO MY PERSONAL DATA


CUSTOMER ACCOUNT DELETION


 

We respect the privacy of our customers, which is why we undertake never to communicate your personal data to any other merchant than the Marc DORCEL group.

 

Your data remain totally confidential and you will never receive Spam or emails from other companies that you would not have wished to receive unless the customer has ticked the box: "receive partner offers".

 

Only you have access to your data on a page secured by encryption and password protection. You can save them without fear on your account. Only the delivery address, telephone number and e-mail address will be transmitted to the carrier.

 

The mandatory or optional nature of the fields to be filled in is clearly indicated.

 

In accordance with the French law "Informatique et Libertés" n° 78-17 of 6 January 1978, updated by the law of 6 August 2004, the customer has the right to access, rectify, oppose and delete data concerning him/her.

 MODIFICATION OF PERSONAL DATA

 

From your Dorcel Customer Area, you can modify the sections:

  • Account information
  • Address book
  • Newsletter subscription> at any time

We inform you that a modification of the delivery or billing address is impossible once the order has been validated. In this case, please make your request via this form (by selecting in particular the information: My order > For a modification). In order to provide you with the best possible satisfaction, please indicate the new complete address in your email.

 

The deletion of your Customer Area also results in the deletion of your Dorcel account, making it impossible to access all the sites of the Dorcel group.

 

The deletion of a customer account is carried out by Dorcel Customer Service. Make sure before making your request that no subscription is valid.

 

Once the account is deleted, no more access will be possible, and any subscription terminated, without the possibility of reimbursement.


PASSWORD FORGOTTEN


RESETTING A FORGOTTEN PASSWORD IS EASY AND QUICK

 

When logging in, click on Password Forgotten, then enter the email address associated with your Dorcel account.

You will receive a message in your mailbox containing a link allowing you to reset your password.

 

For more security your password must contain at least:

  • A capital letter
  • A lowercase letter
  • A number
  • A special character (- ? % ! § &...)

MAIL-ORDER SELLING


 

A NEW SELECTION EVERY MONTH, IN YOUR MAILBOX!

Our guide is sent free of charge, discreetly, in a plain white envelope, without logo or brand.

 

WHAT IS THE CONTENT OF THE CATALOG?

  • The latest Marc Dorcel productions & selections
  • The latest releases from major US studios
  • Promotions and special prices on nearly a hundred DVDs
  • A selection of the best aphrodisiacs and sex toys for men to discover other pleasures
  • The exclusive offer of the month: an unbeatable price on a DVD or a DVD Box for any purchase in the buying guide.


HOW TO RECEIVE THE CATALOG? two options for registering.

  • Send your request by post indicating: Surname & First name, Delivery address and a photocopy of your proof of majority(*) to:

1979 Retail - Customer Service - FAQs

102 avenue du President Kennedy

75016 PARIS

  • Make your request online, attaching to your request: Last name & First name, Delivery address as well as a photocopy of your proof of majority(*)

(*) Dorcel attaches fundamental importance to the protection of minors. This is why we systematically validate the majority of our customers.

Document only valid: Identity document - Passport - Driving license


CLICK & COLLECT


E-RESERVATION


WHAT IS CLICK & COLLECT ?

Click & Collect is a service allowing you to pay and validate your order online and to have your parcel delivered and collected in one of our stores.

 

WHAT IS THE DELIVERY TIME FOR A C&C ORDER ?

The delivery time is 2 to 3 working days.

 

WHAT IS THE PRICE OF C&C DELIVERY ?

Delivery in Click & Collect is free from 39€ of purchase. Below, you will be charged 2.99€ in shipping costs.

 

HOW CAN I COLLECT MY C&C ORDER ?

Once your package is available in the store concerned, you will be notified by email.

Go to the store with your ID. A sales consultant will give you your discreet and unopened package.

 

WHERE TO FIND THE ADDRESS AND HOURS OF THE SHOP ?

The address and times will be indicated in the email.

 

WHAT IS THE DEADLINE TO COLLECT MY PACKAGE ?

Your package will be made available for 15 days in the chosen store.

You will receive two emails reminding you of the availability of your order.

If it is not collected within the time limit, we will be forced to cancel your order. Your package will no longer be available.

 

MY C&C ORDER HAS BEEN CANCELLED, WHY ?

Your Click & Collect order will be canceled once the instance deadline has passed.

If you want more details, we invite you to contact the store or our Dorcel Customer Service.

 

HOW TO GIVE MY OPINION ON THE PRODUCTS OR THE SHOP ?

30 days after receipt of your order, a Verified Reviews email will be sent to you.

This will allow you to leave your opinion. The review may be posted anonymously.

 

CAN I RETURN MY C&C ORDER IN STORE ?

Currently, for Click&Collect orders, it is not possible to make returns or exchanges in one of our stores.

 

 

WHAT IS E-RESERVATION ?

E-reservation is a service allowing you, through our website dorcelstore.com, to reserve one or more product(s) which will be set aside for you in one of our stores.

The payment of your order will be made in store. You only pay for what you keep.

 

WHAT IS THE DELIVERY TIME OF THE PRODUCTS ?

Your E-reservation will be available in store within 24 hours on average. An email will notify you of its availability.

 

HOW LONG ARE THE PRODUCTS RESERVED FOR ME ?

Your E-reservation will be valid for 15 days.

Once the instance deadline has passed, your E-reservation will be canceled automatically.

 

WHAT ARE THE MEANS OF PAYMENT IN THE STORE ?

The regulations accepted in our shops are:

  • Bank card
  • Cash
  • Dorcel Gift Card (the Dorcel E-gift card is not valid in store)


WHERE TO FIND THE ADDRESS AND HOURS OF THE SHOP ?

The information will be presented in your confirmation email.

 

MY E-RESERVATION HAS BEEN CANCELLED, WHY ?

Your e-reservation can be canceled for different reasons:

  • The 15-day litigation period has been exceeded
  • Unfortunately the selected product(s) are no longer available. However, our sales consultants will be delighted to welcome you in order to offer you products that will meet your expectations.

 
HOW TO GIVE MY OPINION ON THE PRODUCTS OR THE SHOP ?

30 days after receipt of your order, a Verified Reviews email will be sent to you.

This will allow you to leave your opinion. You can post your review anonymously.

 

CAN I RETURN MY R-RESERVATION ORDER IN STORE ?

Returns or exchanges are possible in our stores. You will find the return conditions on your receipt.

Currently, it is not possible to return an order paid for in store, with our Dorcel Customer Service.

 


With pleasure ! 

DORCEL CUSTOMER SERVICE